Lead Conversion: Proactively convert inbound/outbound leads into long-term business partners through professional phone consultations and WhatsApp engagement.
Oversee and coordinate the Company’s daily administrative affairs, including meeting arrangements, procurement and management of office supplies, maintenance of the office environment, and document receipt, dispatch, and filing.
Answering inbound calls from customers in Mandarin (Traditional) and English, providing accurate information regarding flights, bookings, and airline services
Handle daily inbound calls, chats and emails regarding general customer inquiries, general complaints, comments, feedback, and other issues related to the services.
Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing information related to accounting and tax services.
Perform onsite installation, configuration, and deployment of enterprise IT infrastructure equipment, including servers, storage systems, network switches, routers, firewalls, and related hardware.