End-to-End Procurement: Manage purchasing cycles from initial requisitions to PO issuance, factory lead-time tracking, delivery verification, and system closure.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
End-to-End Procurement: Manage purchasing cycles from initial requisitions to PO issuance, factory lead-time tracking, delivery verification, and system closure.
Independently process monthly payroll for all in-house employees, ensuring accurate computation of allowances, attendance records, overtime (OT), and leave deductions.
Product & Service Promotion: Assist in promoting the company's software products and services to potential customers through different marketing channels