Attending to customers logistics needs in ocean freight.
Executing ocean freight bookings of customers, including but not limited to, documentation, permit declaration, data entry, arranging for pickup/delivery, etc.
Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
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Handle end-to-end sea freight operations for both import and export shipments.
Coordinate with customers, overseas agents, shipping lines, hauliers, warehouses, customs brokers, and other service providers to ensure smooth shipment execution.
Strong knowledge of SAP BASIS administration
including system installation
configuration
upgrade
and migration. Solid understanding of SAP user administration
authorization management
and role configuration
Address and respond to customer inquiries and complaints via email, social media, phone and online chat (WhatsApp) with a professional and courteous manner.
Provide accurate information and solutions to resolve customer issues effectively.
Monitor and check the daily order status to ensure timely processing and delivery of orders.
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Assist the company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.
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Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
+17
Posted
20 days ago
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Responsible for the preparation of full set of accounts, monthly management accounts and Group consolidated financial reports in a timely and accurate manner.
Prepare quarterly and annual financial statements in compliance with MFRS, Bursa Malaysia Securities Berhad Listing Requirements and other statutory requirements.
Review and analyse financial results of subsidiaries, including variance analysis, reconciliations and consolidation adjustments.
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