Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Technical Material Validation: Execute comprehensive testing, sampling, and examination of construction materials (concrete, soil, aggregates, etc.) both in-situ (field) and within the laboratory environment.
Technical Material Validation: Execute comprehensive testing, sampling, and examination of construction materials (concrete, soil, aggregates, etc.) both in-situ (field) and within the laboratory environment.