Manage and mentor a multi-racial team of discipline leads (Mechanical, CDA, Electrical, Exhaust, UPW, PDS, Bulk & Special Gas, Chemical, Slurry, I&C, etc.) across Penang and Kulim sites.
Conceptualize and design engaging multimedia content for various platforms including social media, website, and internal communications, ensuring brand consistency.
Conceptualize and design engaging multimedia content for various platforms including social media, website, and internal communications, ensuring brand consistency.
Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Design and create visually appealing graphics for product listings, social media posts, website banners, and promotional materials across Shopee, Lazada, and TikTok platforms.
Client Relationship & Communication: Serve as the main point of contact for client inquiries, onboarding, weekly status updates, and general day-to-day correspondence.
Client Relationship & Communication: Serve as the main point of contact for client inquiries, onboarding, weekly status updates, and general day-to-day correspondence.
Perform Client Due Diligence to evaluate the customer from a compliance perspective and ensure that all established procedures are followed while providing a great customer experience