Keupayaan untuk menyelia dan melatih ahli pasukan pengeluaran, mengurus jadual kerja, dan memastikan pematuhan kepada Prosedur Operasi Standard (SOP) dan senarai semak.
Strong knowledge in troubleshooting and supporting Office 365 products & services, mobile devises (Android and iOS), network connectivity (wired and wireless), service desk systems, incident and problem handling and escalation.