Administrative & Finance Support*Prepare daily sales and collection reports.*Issue Job Sheets, Cash Bills, Official Receipts, and Credit Notes using the EMAX system.*Ensure all customer invoices and payment documents are accurately prepared.*Key in supplier purchase invoices and update system records promptly.*Update product costing and maintain accurate administrative records.*Prepare customer monthly statements and follow up on outstanding payments.*Prepare petty cash claims, backup fund requests, and outlet administrative reports.*Maintain proper filing of outlet documents and ensure timely submission to the Finance and HR Departments.Customer Service*Welcome customers and provide professional front counter service.*Answer incoming phone calls and respond to customer enquiries.*Register customer information and prepare service Job Sheets.*Process customer payments and complete vehicle handover.*Coordinate with technicians to update customers on vehicle service progress.*Assist customers with service bookings and appointments.*Support customer satisfaction initiatives, including Google Reviews and customer surveys.Workshop & Operations Support*Coordinate daily workflow between the workshop and front counter.*Monitor vehicle service progress and ensure smooth customer handover.*Safeguard vehicle keys throughout the service process.*Receive and verify stock deliveries.*Assist with stock counting and inventory records.*Place orders for products and consumables when required.*Ensure outlet cleanliness and proper document organisation.HR & Compliance Support*Prepare attendance reports.*Submit overtime claims, leave forms, and other HR-related documents according to schedule.*Ensure compliance with company SOPs and administrative procedures.*Support the Branch Manager in daily outlet operations.*Perform any other duties assigned by Management.
Perform professional grooming services for dogs and cats, including bathing, drying, brushing, hair trimming, styling, nail clipping, ear cleaning and other basic grooming services.
1) Assist and support the Technical Manager and Technical Executive in daily technical operations tasks, quality inspection, technical documentation and customer-related projects.
· Initiate contact with potential customers to elucidate company products and stimulate purchases.· Provide exceptional customer service by promptly addressing client Maintain in-depth knowledge of company wellness products, staying updated on the latest trends and technologies.· Provide exceptional customer service, by promptly addressing client inquiries and concerns, and ensuring a positive experience.· Participate in roadshows, work closely with other team members to support a cohesive and effective sales strategy.· Track and manage sales leads, follow up on inquiries, and close sales effectively.· Develop and maintain strong relationships with clients to ensure high satisfaction and retention.