We are looking for a person that is able to thrive and feeds off success and accomplishment. The person accepts performance pressure as something that makes you grow stronger and is able to persevere –knowing that success requires hard work, focus and not easily giving up.
Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Lead and oversee the daily operations and service delivery of a BPO team responsible for the creation, update, and resolution of Materials Master Data (MMD) requests and enquiries across Business Units Consumer Goods (CG) and Healthcare (HEC), with accountability for expanding coverage to Business Units Performance Materials (PM) and Technology (TEC) as transitions occur.
Network Architecture: Conceptualize and document network topologies (LAN, WAN, WLAN, and Data Center), selecting appropriate hardware and software solutions.
Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on other human resource issues (e.g., promotions, transfers, salary administration and terminations).
To deliver excellent customer service by efficiently managing customer inquiries and ensuring a high standard of service quality. This role involves identifying customer needs through inbound interactions, while actively promoting the Bank’s products and services through effective cross-selling and up-selling initiatives to enhance overall customer satisfaction