Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Identify market opportunities by assessing market trends, reading customer’s needs, analyzing competitor moves, monitoring policy dynamics; able to translate market intelligence into operational plans.
Develops account strategies and provides input to the Regional Commercial Manager, North Asia and SEA2 that align with customer needs to build relationships and credibility with customer.
Prioritizes accounts to determine coverage, assess opportunity, and develops new business.
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Join a recognised global brand with a strong reputation in specialised services.
Build a strong foundation for career growth in finance and accounting.
Accounts payable - assisting in processing and prioritize invoices for payment. Ensuring accuracy and completeness by verifying that all invoices possess proper documentation and approval before processing payments.
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When a claim is filed, you will make sure to collect relevant and detail-orientated information from the customer and registration the claim in ACT (claim tool) to secure the availability of relevant data.
You will collaborate with other knowledgeable task owners who provide valuable insights and actions necessary for the actual claim.
You will follow up and make sure that claims are handled and closed as quickly as possible with all necessary corrective action, keeping our customers informed, and handle all administrative tasks involving the claim.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Manage full Accounts Payable cycle, check and key in all bills from suppliers/consultants, record payments with supporting documents (payment vouchers, bank slips, receipts), prepare and issue Payment Vouchers, and attend to payment-related queries
Manage full Accounts Receivable cycle, create and verify invoices against client timesheets/sign-off documents, follow up on payment status, record incoming payments, attend to client queries, and ensure AR aging is up to date
Maintain General Ledger (GL) accounts, assist in preparing Profit & Loss (P&L) statements and basic financial reports for management, and run daily bookkeeping (journal entries, document management)
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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End-to-end responsibility for procurement master data within the defined scope (supplier, purchasing info record, procurement related attributes and workflows (e.g. material master)).
Implement, enforce and monitor centrally defined procurement master data standards (ownership remains with GP Governance & Processes).
Validate, approve and release master data changes in SAP ECC, SAP Ariba, LN INFOR and related systems.
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To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.
Develop a strong understanding of the Bank’s products and services.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Manage the daily operations of all security appliances and equipment, including Firewalls, Web Application Firewalls (WAF), Endpoint Detection and Response (EDR) solutions (e.g., FireEye), Intrusion Prevention Systems (IPS), and Network Access Control (NAC) systems.
Ensure optimal performance, availability, and configuration for all managed security components.
Ensure adherence to internal policies, industry best practices, and regulatory guidelines, such as Bank Negara Malaysia's RMiT.
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Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required.
Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.
Update all required systems - internal/ external with correct and required shipment data timely
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