Secure & Accurate Documentation: Maintain an accurate records of all monies due to hotel from (but not limited to) guests, groups, crew, banquets, employees and credit card companies.
Efficient Time Management: Maintain an organized, up-to-date filing system and respond to all inquiries promptly and professionally.
Problem-Solving & Support: Perform ad hoc tasks to ensure smooth hotel operations and maintain accurate records of all receivables.
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JOB PURPOSEThe role has the overall responsibility of providing day-to-day accounts receivable operations, support and control through the task listed below:
KEY RESULT AREAS / RESPONSIBILITIES• Manage invoicing, collections, debtor ageing, and all bank/debtor reconciliations.• Handle daily cashier operations, including payment processing, balancing collections, banking, and securing funds.• Manage miscellaneous collections, refunds, bounced cheques, and maintain accurate daily filing.• Support system improvements, prepare workflows, and ensure compliance with company policies.
JOB SPECIFICATIONSMINIMUM ACADEMIC / PROFESSIONAL QUALIFICATIONBachelor’s degree in finance, Accounting, Business Administration, or related field.
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Support and lead assigned sourcing projects for Indirect Materials & Services (IMS) from initiation to completion, aligned with category strategies and business objectives.
Represent procurement in cross-functional meetings (kick-off, execution, review), ensuring alignment on scope, service levels/SLAs, timelines, and commercial terms.
Manage supplier performance for indirect categories (cost, quality/service levels, delivery/lead time) and coordinate issue resolution and corrective actions with internal stakeholders and vendors.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Provide liaison, support and co-ordination for aftermarket sales and logistics activities for key accounts in Territory and/or directed by the management, generation of quotes, processing of customers’ orders.
Co-ordination and monitoring of the logistics and delivery of the customers’ ordered items with the supply chain organization.
Be the initial point of contact for customer’s aftermarket requirements.
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Manage the end-to-end commercial project lifecycle, from bid evaluation and contract preparation to project completion and handover.
Draft, review, and coordinate contracts and agreements with clients, vendors, and subcontractors to ensure accuracy, compliance, and alignment with company policies.
Handle voluminous and complex contracts, requiring careful review, attention to detail, and a strong understanding of commercial terms.
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Manage the daily operations of all security appliances and equipment, including Firewalls, Web Application Firewalls (WAF), Endpoint Detection and Response (EDR) solutions (e.g., FireEye), Intrusion Prevention Systems (IPS), and Network Access Control (NAC) systems.
Ensure optimal performance, availability, and configuration for all managed security components.
Ensure adherence to internal policies, industry best practices, and regulatory guidelines, such as Bank Negara Malaysia's RMiT.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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