Develop strategies and action plans for Branch Operation process improvement.
Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online & Offline] translates to Delivery.
Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
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Develop strategies and action plans for Branch Operation process improvement.
Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online & Offline] translates to Delivery.
Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
...
Develop strategies and action plans to improve Branch Operations processes.
Track customer orders together with CARSOME Consultants and Branch Support Admins to ensure bookings (Online & Offline) are successfully converted into deliveries.
Monitor and track in-processing activities from loan applications until disbursement.
...
Mandarin Chinese
Administrative Support
Business Operations
Cross-functional Collaboration
Market Partner Management
K-Beauty Industry Knowledge
Operations Management
+5
Posted
3 days ago
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Support the Manager, HSE Operations in developing and coordinating HSSE Operational Plans aligned with Group HSSE strategies and business priorities.
Coordinate planning inputs from business/operating units to ensure HSSE initiatives, improvement programmes, and capability development plans are clearly defined and monitored.
Monitor the implementation of planned HSSE initiatives and support the tracking of progress, risks, and performance outcomes.
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Oversee daily eCommerce operations across B2C, B2B, mobile app, and Marketplace stores to ensure a seamless, conversion‑optimized customer journey and consistent brand experience.
Monitor site and revenue performance using GA4 and Power BI, acting quickly on issues across traffic, funnel metrics, bounce rates, and daily sales vs. targets.
Lead end‑to‑end commercial campaign management on both D2C and Marketplace channels—planning, requirements gathering, QA, setup, and reporting—while collaborating closely with platform KAMs and Social Sellers.
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Knowledge Transfer & Mastery: Rapidly learn and document existing insurance distribution and procurement processes to identify best practices for the new entity's setup.
Operational Gatekeeping: Define the "Go-Live" readiness criteria for new products, ensuring they are serviceable, reconcilable, and supported by the necessary internal tools before launch.
Financial & Revenue Integrity: Establish reconciliation processes between internal platforms and external partners to ensure 100% financial accuracy.
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Lead Onboarding Performance and Quality: Oversee the end-to-end onboarding funnel, ensuring SLA,, productivity, activation, and quality targets are consistently achieved with minimal errors and rework.
Drive Product and Process Enhancements: Partner with Product and the Centre of Excellence to improve workflows, implement automation, reduce manual effort, and deliver solutions such as OCR-enabled applications.
Manage Stakeholders: Work with Commercial, Legal, Compliance, Technology, Product, COE, and other stakeholders to resolve issues, manage escalations, and deliver sustainable operational improvements.
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Run the daily and weekly cadence across Admin, Procurement, Warehouse, Accounts, and Lab Support. Maintain KPI trackers and follow up on commitments made by department leads.
Apply the Red, Amber, Green framework to classify operational issues. Escalate critical matters to the COO same day with recommended actions and resolve root causes of recurring problems.
Support the implementation of new SOPs. Ensure timely and accurate department reporting to the COO, and coordinate cross-functional initiatives like audit preparation or system rollouts.
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Responsible in assisting the Outlet Managers within their specified areas in daily operations.
Maintain positive company morale and cultivate an efficient operation team of Donutes Coffee & Cake Baking
Provide guidance to Outlet Managers in planning of all outlet operations with the goal of providing customers with excellent quality products and superior customer service to generate sales and a positive environment within the outlet.
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