Team Leadership & Compliance: Supervise daily cargo operations, manage shift teams, and ensure all staff certifications and mandatory training are up to date.
Flight & Capacity Optimization: Monitor load planning, space utilization, and payload optimization to maximize flight yield; coordinate Last Minute Changes (LMC), additions, and offloads.
Ground & Ramp Coordination: Oversee cargo acceptance, build-up, breakdown, and ramp processes alongside Ground Handling Agents (GHAs), freight forwarders, and ramp teams to maintain connection times.
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Team Leadership & Compliance: Supervise daily cargo operations, manage shift teams, and ensure all staff certifications and mandatory training are up to date
Flight & Capacity Optimization: Monitor load planning, space utilization, and payload optimization to maximize flight yield; coordinate Last Minute Changes (LMC), additions, and offloads
Ground & Ramp Coordination: Oversee cargo acceptance, build-up, breakdown, and ramp processes alongside Ground Handling Agents (GHAs), freight forwarders, and ramp teams to maintain connection times
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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