- Execute assigned sales activities, roadshows, and promotional events, ensuring smooth operations from setup to completion.- Collaborate closely with the Trade Marketing team to monitor weekly sampling plans and promotional activities.- Coordinate with the Sales team to ensure effective implementation of product promotions.- Monitor outlet stock availability and ensure timely replenishment.- Conduct regular retail visits to ensure merchandising compliance and proper display execution.- Provide operational support to the Sales team during manpower shortages or peak business periods.- Analyze field execution and provide recommendations to improve operational efficiency and sales performance.
- Execute assigned sales activities, roadshows, and promotional events, ensuring smooth operations from setup to completion.- Collaborate closely with the Trade Marketing team to monitor weekly sampling plans and promotional activities.- Coordinate with the Sales team to ensure effective implementation of product promotions.- Monitor outlet stock availability and ensure timely replenishment.- Conduct regular retail visits to ensure merchandising compliance and proper display execution.- Provide operational support to the Sales team during manpower shortages or peak business periods.- Analyze field execution and provide recommendations to improve operational efficiency and sales performance.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
Service & Technical Coordination: Liaise closely with field technicians and the after-sales team to schedule maintenance, routine checking, emergency troubleshooting, and pre-delivery inspections (PDI).
Feedback & Problem Resolution: Proactively follow up with clients post-service/delivery to ensure satisfaction, address issues promptly, and maintain long-term client relationships.
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Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
Coordinate with purchasers, agents, solicitors, contractors, and internal stakeholders to ensure timely submission of documents, SPA execution, unit locking, unit swaps, refund requests, and other project-related matters.
Serve as the primary point of contact for purchasers after Vacant Possession (VP), providing guidance on key collection, access card registration, defect submission, renovation applications, and property management onboarding.
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Process Goods Received Notes (GRN) for back-to-back orders, ensuring accuracy against purchase orders and delivery documents.
Manage and monitor container stock shipments, coordinating with vendors and forwarders on shipment schedules and delivery timelines.
Liaise with suppliers to obtain pricing, quotations, and stock availability for items not held in inventory, and support supplier coordination as needed across branches.
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Source and purchase materials required for cabinetry production, including wood panels, laminates, hardware, aluminium profiles, edge banding, adhesives, accessories, and other production materials.
Obtain quotations, compare pricing, negotiate with suppliers, and recommend the most suitable supplier based on quality, cost, delivery, and service.
Prepare and issue Purchase Orders (PO) accurately and ensure timely submission to suppliers.
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Oversee the day-to-day operations of the property portfolio, ensuring smooth and efficient functioning of all facilities and services.
Manage tenant relations, addressing inquiries, resolving complaints, and fostering positive relationships to ensure high tenant satisfaction and retention.
Coordinate and supervise maintenance and repair activities, ensuring timely and cost-effective completion of work orders and preventative maintenance schedules.
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