Maintain and organize all site-related documents, including permits, inspection reports, delivery slips, and safety records, ensuring easy retrieval and compliance.
Respond to routine owner and agent enquiries using approved information, follow up on outstanding documents and agreed payment deadlines, and arrange appointments.
Develop and maintain diverse business channels, including direct clients, local trading enterprises, cross-border e-commerce players, China-invested enterprises in Malaysia, local freight forwarders and international agents. Participate in logistics exhibitions and industry events, organize client visits and marketing activities to generate business leads and enhance local market influence.
Pleasant and Independent character with minimal supervision to Perform ad- hoc duties from time to time and responsive to site condition with assistance from our service team and management
Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions via phone, email, and in-person interactions.