Oversee and ensure the reliable operation and maintenance of all essential IT infrastructure for business operations, including local area networks (LAN), wireless networks, internet connectivity, servers, storage, backups, printing solutions, and security systems (e.g., anti-malware, firewalls).
Act as the first line of contact in addressing clients’ queries and needs in Bahasa Indonesia; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed