Really‼Really‼Fresh Graduates are welcome to apply!If you have Customer Service experience, don't miss this opportunity!
Job DetailsEducation: SPM or above
Fresh Graduates are welcomeCustomer Service / Call Centre experience is an advantageLanguage: M@ndar1n + EnglishWorking Hours: Rotational ShiftJob Scope: Handle customer enquiries related to hotel bookings, reservations, payments and travel-related issue...
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Handling all inbound calls and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA....
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;...
Regional leadership exposure within a global organization
Opportunity to drive continuous improvement and migration projects
Lead and develop a regional customer service function across APAC, with the opportunity to manage Team Leaders and customer service professionals while driving team performance and service excellence....
Accelerate your logistics skills by managing end-to-end air and ocean import-export tasks, including documentation, carrier coordination, customs touchpoints, and delivery monitoring. Gain practical exposure to shipment lifecycles that hiring managers value.
Broaden commercial knowledge through hands-on costing, billing and revenue verification for each shipment. Learn how pricing decisions and margin checks affect customer quotes and company performance.
Build stronger client relationships by taking ownership of enquiries and complaint resolution via email and phone. Coordinate with freight agents and carriers to keep customers informed and reduce follow-up work....
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;...
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.