Location - Batu Caves, MalaysiaWork Arrangement - Onsite
What you’ll do
Order Processing: Manage daily processing of customer purchase orders and sales orders in SAP ERP, ensuring timely and accurate entry, preferably same day, to support customer needs and internal teams.
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Location - Batu Caves, MalaysiaWork Arrangement - Onsite
What you’ll do
Order Processing: Manage daily processing of customer purchase orders and sales orders in SAP ERP, ensuring timely and accurate entry, preferably same day, to support customer needs and internal teams.
...
Order Processing: Manage daily processing of customer purchase orders and sales orders in SAP ERP, ensuring timely and accurate entry, preferably same day, to support customer needs and internal teams.
Customer Liaison: Act as the primary contact for allocated customers, assisting with inquiries from RFQ through to delivery, providing order and delivery status updates, and resolving issues promptly.
Quotation Management: Generate and manage quotes for assigned customer accounts efficiently, maintaining accuracy and responsiveness.
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Respond promptly and professionally to customer enquiries received via digital marketing platforms, email, phone calls, and other communication channels, ensuring accurate and consistent information is provided.
Proactively follow up on enquiries, manage customer interactions, and support the sales process to achieve successful deal closure.
Handle incoming customer calls in a courteous and professional manner, addressing enquiries related to products, services, pricing, and order status.
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If you are looking to excel and make a difference, take a closer look at us…
Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.Key Responsibilities and AccountabilitiesSales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
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You are responsible to perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assisting with other products under supervision.
You are responsible to communicate and accept all operative advice from the Customer Care Centre.
You are responsible to support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
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