We are hiring for Mandarin Speaker for our client based in Cyberjaya for Customer Support role for Travel project.Salary RM 4500 basic +shift allowance +KPIIf you are interested, kindly drop the whatsapp text to book the interview slot +601127266261
To check and count all out-going goods before loading to truck/lorry according to Pick List. Endorse on Pick List and inform store clerk if alteration/amendment is required.
Supervise the loading process loaded into lorry/truck to ensure correct quantity and items.
To check and count all incoming goods against the relevant document such as Delivery Order (D/O) and endorse on each document....
Provide optimized end-user IT technical support ensuring complex issues and service requests are addressed within agreed resolution times.
Identify operational gaps and contribute to establish processes and document SOPs to ensure operational excellence in IT Service Management.
The Service Desk Analyst is responsible for providing advanced technical support and excellent customer service to end-users within the organization. They will serve as a subject matter expert, leading and mentoring junior service desk staff and working to resolve complex technical issues....
Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications....
Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications....
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures...