Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships to ensure customer satisfaction and retention.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing technical issues and providing solutions related to Osafe Fire Inspection's products and services.
Provide administrative support to the sales team, including processing customer orders, maintaining accurate sales records, and coordinating with internal departments to ensure timely delivery.
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets