Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Ensure the overall Quality Management System is understood, implemented and maintained from time to time, reporting and recommending to management of continual improvement of such programs.
Make sure that everything from raw materials to finished products meets quality and safety standards.
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Job Responsibilities: Handle daily customer inquiries and support across various online e-commerce platforms. Assist in simple product listings, updating inventory, and uploading product images. Process incoming orders and coordinate with the fulfillment/fulfillment team. Provide professional and timely responses to ensure customer satisfaction. Job Requirements: Relevant Diploma / certificate required. Basic computer literacy and familiar with online shopping platforms. Responsible, detailed-oriented, and eager to learn. Fresh graduates with relevant qualifications are welcome to apply!
Job Responsibilities: Handle daily customer inquiries and support across various online e-commerce platforms. Assist in simple product listings, updating inventory, and uploading product images. Process incoming orders and coordinate with the fulfillment/fulfillment team. Provide professional and timely responses to ensure customer satisfaction. Job Requirements: Relevant Diploma / certificate required. Basic computer literacy and familiar with online shopping platforms. Responsible, detailed-oriented, and eager to learn. Fresh graduates with relevant qualifications are welcome to apply!
Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Responsible for managing daily production and its planning, objective & target, machine and materials (raw materials or spares; consumables) and other resources.
Responsible for managing operations' involvement with turnaround planning and activities with the maintenance and customer service.
Ensure efficiency in plant operations by working collaboratively with maintenance and technical personnel to achieve equipment reliability performance goals.
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Manage all matters relating to Occupational Safety, Health & Environmental (OSHE) including processes to react and prevent employees’ accidents.
Manage all employees’ accident investigations, including meeting the deadline and proper closure report to Management.
Ensure the accident investigations report is able to identify employees who are accountable for the accident, to conclude company’s financial loss, to highlight any statutory implication, to provide preventive measures needed and lastly implementing the preventive measure within the timeline.
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Provide high-quality technical consultations to veterinarians, leveraging in-depth product knowledge to enhance brand presence and drive professional endorsement.
Maintain relationships with customers, address inquiries, resolve issues, and drive repeat sales.
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories.
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To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
To meet agreed sales targets for the Company's products and services on a regular basis at budgeted price levels or better.
Maintain extensive knowledge of market and competitors, identify and develop the company's selling propositions and differentiators.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Develop, implement, and monitor production schedules for cocoa butter, ensuring timely and efficient output to meet customer demand.
Work closely with the production team to ensure that cocoa butter products are manufactured according to quality standards, quantity requirements, and delivery timelines.
Adjust production plans as necessary based on raw material availability, production capacity, and customer priorities.
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