Registration of SSM, Permit, 3 Agencies and license for new centre.
Renewal of SSM, Permit, 3 Agencies and license for new centre.- Ensure there is a proper stregthening, developing and maintaining close liaison and tracker including timeline, budget and cost for the above.- Provide a frequent report of the progress of each new registration and renewal status to the Senior Manager, Education Hub at least once a month.- Responsible for registration kindergarten with government regulotary bodies such as SSM, JPN, PPD, Bomba, Jabatan Kesihatan, Pihak Berkuasa Tempatan (PBT), etc.- Liase with Principal, Government bodies and other departments for any requirement for the process above.
Application and registration with Dewan Bahasa dan Pustaka (DBP).
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
...
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
...
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Serve as the first point of contact by professionally welcoming and assisting all visitors, ensuring a professional and welcoming experienced aligned with DHL standard.
Direct guests to the appropriate departments or personnel in a timely manner.
Manage incoming calls, emails and general inquiries and directing them to the appropriate departments promptly.
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Serve as the first point of contact by professionally welcoming and assisting all visitors, ensuring a professional and welcoming experienced aligned with DHL standard.
Direct guests to the appropriate departments or personnel in a timely manner.
Manage incoming calls, emails and general inquiries and directing them to the appropriate departments promptly.
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Lead daily service centre operations: Overseeing service centre activities, including guest service, external / internal inquiries, guest order, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy, food & beverage and revenue growth
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Provide administrative support to the Production, Quality Control (QC), Engineering, and other operational departments.
Prepare, organize, and maintain documentation, including Standard Operating Procedures (SOPs), work instructions, production records, and quality documents.
Assist in preparing reports, spreadsheets, presentations, and documentation related to production performance and departmental KPIs.
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