: Clean and maintain guest rooms according to established standards, including making beds, changing linens, dusting furniture, vacuuming carpets, and cleaning bathrooms.
" Being in charge of the cleaning of GM/GO rooms according to the Standards and rules of Hygiene and Safety
- Complying with the requests and specific attentions of the guests and reporting any discrepancy/issue related to their comfort and safety."
Housekeeping Attendant is responsible in making sure rooms and public areas are cared and inspected according to company standards. Housekeeping Attendant also must maintain the cleanliness of all public areas, including lobbies, hallways, restroom other designated spaces. Housekeeping Attendant must ensure adequate supply and inventory of linens.
Requirements:
Candidate must possess at least PMR qualification.
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Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Perform other reasonable job duties as requested by Superior.
Responsible and under the care of Housekeeper.
Work under Senior Housekeeping Supervisor and Housekeeping Supervisor.
To report duty to the Senior Housekeeping Supervisor or Housekeeping Supervisor who is on duty at the office and check for any special assignment.
To maintain room and assigned area according to Standard Set.
To finish any assignment promptly and in the correct procedure.
To clean Room with the right chemicals and equipment.
To report any fault in the Room to Senior Housekeeping Supervisor or Housekeeping Supervisor.
To comply with Hotel rules and regulations.
To clean all equipment and utensils before finishing shift and returning to store.
Report unusual behavior / activities in guest room corridor of staff service area to Supervisor on duty.
To report and submit lost & found articles to Superior.
We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
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1. Make up occupied and checkout rooms.
2. Checks out-of-order and vacant rooms.
3. Perform periodic cleaning.
4. Make room check and full room reports.
5. Render personal assistance to guests.
6. Check and report repairs and maintenance.
7. Remove room service trays from rooms and corridors.
8. Report and turn over Lost & Found articles to Assistant Housekeeper/ Supervisor.
9. Perform turn-down services.
10. Keep linen and supply closet and pantry area clean.
11. Be security conscience.
12. Set up VIP rooms.
13. Sign for master key and is responsible for it.
14. Care of cleaning equipment.
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
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Support the Director of Housekeeping and the Assistant Executive Housekeepers with all administrative work such as enter and retrieve information contained in computer databases or trackball to update records, files, reservations, and answer inquiries from guests. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Ensure all reports are submitted on time. Assist the department with all paperwork. Assist to pass down information between Housekeeping Managers and Room Attendants.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.
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