Monitor and respond promptly to all official company emails to ensure timely communication and coordination.
Manage office petty cash, including disbursement, record-keeping, and monthly reconciliation.
Provide support and guidance to agents on various operational matters such as ERP system usage, stamping procedures, training schedules, and general enquiries.
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Develop and implement comprehensive HR policies and procedures aligned with the company's strategic goals and legal requirements, ensuring compliance and fostering a positive work environment.
Manage the full recruitment lifecycle, from sourcing and screening candidates to conducting interviews and extending offers, to attract and retain top talent within the Food & Beverage industry.
Oversee the onboarding process for new hires, ensuring a smooth integration into the company culture and providing necessary training and resources for their success.
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Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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