communication
presentation
coaching
interpersonal skills
organizational
time management
Microsoft Word
Excel
PowerPoint
Food and Beverage Operations
Training and Development
Operational Efficiency
Staff Training
Menu Knowledge
Office Administration
Operations Management
Inventory Control
Supply Chain
Process Improvement
Vendor Management
Record Keeping
Communication Skills
Problem Solving
Time Management
Team Collaboration
Attention to Detail
Able to drive
Revenue & Sales DriveHit Sales Targets: Set, monitor, and drive monthly sales targets for all northern outlets.Local Marketing & Collaborations: Proactively identify local marketing opportunities, school/kindergarten collaborations, corporate bookings, and events to increase foot traffic and group sales.Upselling & Packages: Train and motivate outlet crews on upselling techniques, membership packages, and promotional campaigns to maximize the average spend per customer.Competitor & Market Analysis: Monitor local market trends and competitor activities to adjust sales tactics dynamically.
Operational Excellence & SOP ComplianceAudit & Compliance: Conduct regular outlet audits to ensure 100% compliance with company SOPs, cleanliness, safety standards, and service quality.Inventory & Asset Management: Oversee stock control, material ordering, and asset maintenance across outlets to minimize wastage and operational downtime.Issue Resolution: Act as the primary problem-solver for daily operational hiccups, mall management coordination, and customer escalations.
Team Leadership & Talent ManagementManpower Planning: Manage outlet scheduling, shift planning, and manpower optimization to control labor costs while maintaining service quality.Performance & Training: Regularly evaluate outlet supervisors and crew performance. Conduct ongoing training on customer service, safety, and operational workflows.Culture: Build a high-energy, positive, and customer-first culture among the frontline retail teams....
Manage import logistics operations, including shipment coordination, import documentation, customs clearance, and communication with freight forwarders, shipping lines, and overseas suppliers.负责进口物流运作,包括货运协调、进口文件处理、报关清关,以及与货运代理、船公司及海外供应商沟通协调。
Coordinate domestic logistics activities, including local transportation arrangements, delivery scheduling, transporter coordination, and ensuring timely shipment fulfilment.负责本地物流安排,包括运输安排、配送计划、运输商协调,确保货物按时交付。
Manage daily warehouse operations, including receiving, storage, inventory control, stock reconciliation, cycle counts, stock movement, and inventory accuracy.监督日常仓库运作,包括收货、货物存储、库存控制、库存对账、周期盘点、库存准确率及库存流动管理。...
Sales Support
Client Relations
Lead Generation
CRM Software
Communication Skills
Organization Skills
Time Management
Team Collaboration
Data Entry
Problem Solving
Customer Service
Sales Training
Human Resources Management
Recruitment and Staffing
Employee Relations
Performance Management
Compensation and Benefits Administration
HR Policies and Procedures
Onboarding
Labor Law Compliance
Talent Acquisition
communication
presentation
coaching
interpersonal skills
organizational
time management
Microsoft Word
Excel
PowerPoint
Food and Beverage Operations
Training and Development
Operational Efficiency
Staff Training
Menu Knowledge
communication
presentation
coaching
interpersonal skills
organizational
time management
Microsoft Word
Excel
PowerPoint
Food and Beverage Operations
Training and Development
Operational Efficiency
Staff Training
Menu Knowledge