Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing technical issues and providing solutions related to Osafe Fire Inspection's products and services.
Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate internal departments while maintaining ownership of customer satisfaction.
Educate customers on product features, functionalities, and best practices, ensuring they derive maximum value from Osafe Fire Inspection's offerings....
Sales Techniques
Customer Relationship Management
Lead Generation
Communication Skills
Negotiation Skills
Product Knowledge
Time Management
Active Listening
Problem Solving
Goal Orientation
Manage all social media channels & campaign, and create content for scheduling social media posts.
Report directly to the Marketing Manager & coordinate with creative & sales team, to increase brand awareness.
Researches and analyses social media trends, including social media ads and web visitor data in order to improve social media presence and campaign efficacy....
Arrange inbound shipments from international principals. Work with freight forwarders and customs agents on air and sea freight, customs declarations (K1/K2), duties and SST on imports, and preferential origin certificates (Form D, ATIGA, MJEPA etc.).
Track shipments and ETAs, and keep sales and the accounts team informed of arrivals.
Check incoming goods against the PO, packing list and invoice. Record discrepancies, damage and shortages and report them to suppliers....
To promote and sell company products to the customers.
To identify and acquire new business opportunities and to service existing business clients
To liaise and coordinate with customers on problem solving. Regular visit to existing and potential customers; building and maintaining good rapport with customers....
Administrative and executive secretaries perform liaison, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Tasks include –
Drafting administrative correspondence and minutes;...
Develop and maintain strong relationships with new and existing clients in the transportation and logistics sector, understanding their needs for quarry and construction material transportation.
Identify and pursue new business opportunities by prospecting potential clients, conducting market research, and presenting Q Fleet's services effectively.
Collaborate with internal teams, including operations and logistics, to ensure seamless service delivery and client satisfaction....
Administer monthly payroll including allowances, claims, overtime, leave deductions, new joiners/resigness and statutory submissions (EPF, SOCSO, EIS, PCB)
Ensure payroll accuracy and compliance with Malaysia labour and statutory regulations
Maintain and update employee records in HRIS / payroll system...
Issue sales invoices, credit notes and debit notes, and submit e-invoices through LHDN MyInvois (or our accounting system's integration).
Keep customer ledgers up to date, send monthly statements, follow up on overdue accounts and prepare a monthly debtors ageing report.
Process supplier invoices, both local and international. Match them against POs and goods received, then prepare payment vouchers and the payment schedule....