Lead the design, implementation and enhancement of JPB’s network infrastructure, including LAN, WAN, VPN and wireless networks, aligned with business requirements. •
Manage the installation, configuration and deployment of network equipment such as routers, switches, firewalls and wireless access points. •
Monitor and maintain network performance to ensure optimal operation, high availability and minimal downtime. •
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Lead the implementation and upgrade of Epicor ERP across six factories, including the Classic-to-Kinetic UI migration, ensuring timely, cost-effective execution.
Manage the ERP support team, providing guidance, prioritizing work, developing skills, and ensuring high-quality service delivery to end users.
Serve as escalation point for complex second- and third-level ERP issues; maintain enough hands-on capability to troubleshoot configuration, BPM, and data problems directly.
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Responsible for providing day‑to‑day technical support to end users, ensuring reliable operation of IT systems, devices, and applications. This role supports business productivity by resolving IT issues promptly, maintaining IT assets, and assisting with IT operations across offices.
Supports, troubleshoots and maintains Corporate and Manufacturing systems (i.e. deploying enhancements/bug fixes).
Collaborate with team members (project manager, software developers, systems and network engineer) in a fast-paced environment to meet project milestones.
Systems validation and documentation meet predetermined guidelines for compliance.
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Responsible for interactively working with business units/ work with users to design, create, develop, modify, and debug BAQ's (Business Activity Queries), dashboards, BPM's (Business Process Management), scheduled processes and reports, enhancements and customizations to Epicor and provide day-to-day support to users.
Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
Create documentation including instruction/ user manuals and other reference materials as required.
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