Strategic Prospecting: Identify and qualify new leads within the ERP (NetSuite) and CRM space through proactive outreach, networking, and industry research.
Relationship Management: Build and nurture deep-level relationships with C-suite executives and stakeholders, moving beyond "vendor" status to "trusted advisor."
Full-Cycle Sales Ownership: Manage the entire sales journey from initial discovery calls and demos to final contract negotiation and closing.
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Kitchen Operations Management: Oversee daily kitchen operations, ensuring efficient food preparation, quality standards, smooth service flow, menu implementation, and overall kitchen readiness.
Food Quality & Hygiene Control: Ensure all food meets quality, presentation, hygiene, and food safety standards while maintaining proper storage, sanitation, and compliance with SOPs.
Leadership & Team Development: Lead, coach, and develop the kitchen team by assigning responsibilities, providing training, managing performance, and fostering a positive and disciplined work environment.
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Carry out modification works such as wiring/electrical works, rewiring, installation of lights, circuits, and electrical socket supplies for household equipment, and troubleshooting wiring issues.
Perform air conditioning maintenance and servicing, including troubleshooting and minor repairs.
Knowledge of smart meter installation is an added advantage.
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Electrical Systems
Problem Solving
Technical Maintenance
Home Renovation
Plumbing
Air Conditioning Maintenance
Troubleshooting
Technical Support
Preventive Maintenance
HVAC Systems
Technical Repair
Ventilation and Air Conditioning (HVAC)
Air Conditioning Service
Air Condition Installation
Conceptualize, film, and edit high-quality video content for various platforms, including social media, website, and internal communications, ensuring alignment with brand guidelines and marketing objectives.
Manage all aspects of video production, from pre-production planning (storyboarding, scripting, location scouting, casting) to on-set filming and post-production editing, color correction, and sound design.
Operate and maintain video equipment, including cameras, lighting, microphones, and editing software, ensuring all equipment is in good working order and troubleshooting any technical issues that arise.
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Create a warm, memorable first impression.Welcome every customer with genuine hospitality, understand their needs, and guide them with confidence and professionalism.
Provide expert product advice & meaningful recommendations.Share the story, craftsmanship, and value behind each piece to help customers make informed and heartfelt choices.
Deliver an exceptional retail experience.Manage counter sales smoothly — from enquiries to payments — ensuring every interaction reflects the premium standard of Pointers Jewelers.
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Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
Conduct incoming product and material inspections to verify compliance with purchase orders, technical specifications, drawings, and applicable quality requirements.
Interpret technical drawings, blueprints, and specifications to determine product acceptance criteria.
Perform visual, dimensional, mechanical, and material inspections using appropriate inspection equipment such as Portable Coordinate Measuring Machines, OD & ID Micrometers, Vernier Calipers, Brinell Hardness Testing Machines, and other measuring tools.
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