• Warmly welcome, register, and check in guests according to hotel brand standards.• Process check-outs, verify billing accuracy, handle cash/credit transactions, and issue receipts.• Manage incoming phone calls, confirm reservations, and handle guest inquiries efficiently.• Address and resolve guest feedback, requests, or complaints with empathy and professionalism.• Coordinate closely with Housekeeping and Maintenance teams to track room readiness.• Provide local recommendations regarding dining, transport, attraction spots, and hotel amenities.• Maintain a secure, clean, and organized front desk and lobby environment.
Govern the enterprise project and programme portfolio by assessing proposed investments against strategic alignment, expected value, funding, delivery capacity, dependencies and risk before recommending priorities to the appropriate decision authority.
Establish, maintain and continuously improve the PMO governance framework, including delivery methodologies, stage gates, approval authorities, templates, assurance reviews, change control and escalation protocols.
Lead annual and rolling portfolio planning, recommending sequencing, reprioritisation or deferral based on approved strategy, funding and organisational capacity.
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Own the strategic vision and roadmap for the group's digital platform businesses, positioning them as the primary long-term value and margin driver.
Identify, evaluate and prioritise platform opportunities (including AI-enabled platforms) that can scale with strong unit economics and recurring/repeatable revenue.
Set go-to-market, monetisation and growth strategy for each platform; drive user/customer acquisition, retention and platform economics.
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Build practical expertise in tender administration for hardware services, giving you a strong operational skill set valued across industries.
Develop cross-functional collaboration by working closely with Sales, Customer Service, Accounts and Technical teams, broadening your internal network.
Strengthen your process and time management skills through deadline-driven tasks and routine document control responsibilities.
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Build practical expertise in tender administration for hardware services, giving you a strong operational skill set valued across industries.
Develop cross-functional collaboration by working closely with Sales, Customer Service, Accounts and Technical teams, broadening your internal network.
Strengthen your process and time management skills through deadline-driven tasks and routine document control responsibilities.
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Bachelor’s Degree in Business Administration, Project Management, Interior Design, Facilities Management, Building/Property Management or any relevant discipline.
Minimum 3 – 5 years relevant working experience in Office Administration, Facilities Management or Interior Design.
Hands-on experience in records and document management, including compliance with Arkib Negara Malaysia (ANM) requirements, retention schedules, filing systems and document disposal procedures, is an added advantage.
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Own the strategic vision and roadmap for the group's digital platform businesses, positioning them as the primary long-term value and margin driver.
Identify, evaluate and prioritise platform opportunities (including AI-enabled platforms) that can scale with strong unit economics and recurring/repeatable revenue.
Set go-to-market, monetisation and growth strategy for each platform; drive user/customer acquisition, retention and platform economics.
...