Production Planning
Inventory Management
Supply Chain
Scheduling
Process Improvement
Quality Control
Team Collaboration
Problem Solving
Data Analysis
Communication Skills
Time Management
Lean Manufacturing
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Posted
4 days ago
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Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers
Interact with customers to provide and process information in response to customers inquiries, concerns and request about the Bank products and services which include and not limited to: -
Recognised Diploma in any discipline with more than 5 years of experience in relevant field OR Sijil Pelajaran Malaysia (SPM) with more than 10 years of experience in relevant field
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Assist in developing and optimizing AI-powered workflows using Copilot and Claude
Provide technical support for the integration of AI-enabled solutions into company systems and platforms like SAP, including process mapping, documentation, and workflow improvements
Assist with configuration, testing and validation of AI functionalities and support pilot implementations, user acceptance testing, rollout planning and post-deployment operational support
...
Assist in developing and optimizing AI-powered workflows using Copilot and Claude
Provide technical support for the integration of AI-enabled solutions into company systems and platforms like SAP, including process mapping, documentation, and workflow improvements
Assist with configuration, testing and validation of AI functionalities and support pilot implementations, user acceptance testing, rollout planning and post-deployment operational support
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Assist in the management and supervision of ATM cash replenishment schedules and maintenance activities.
Support Cash-in-Transit operations to ensure secure and efficient cash transportation services. Participate in the day-to-day activities at Cash Processing Centres including cash sorting, counting, and quality control.
Monitor and enforce compliance with security protocols and relevant regulatory requirements across operations.
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