Menyediakan laporan bulanan bagi Unit Kebersihan Am/Unit Sisa Pepejal/Unit Pusat Bandar/Unit Selia Kontraktor/Aduan dan yang berkenaan.
Membantu melaksanakan kerja-kerja dan membuat laporan untuk Penyelia dan Eksekutif Operasi.
Menguruskan proses dan dokumentasi permintaan tong baru, kerosakan dan kehilangan tong, mengemaskini bilangan stok tong dan menyediakan laporan yang berkenaan kepada pihak Logistik.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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The purpose of this position is to ensure effective quality management and continuous improvement for Seremban Load & Haul operations by leading quality issue handling, root cause analysis, corrective and preventive actions and Quality Management System compliance. The Quality Engineer works closely with production, warehouse, planning, logistics, supplier quality, engineering, and other relevant stakeholders to investigate quality concerns, prevent recurrence of non-conformities, improve process capability, support customer and internal quality requirements, and ensure products are delivered in accordance with Sandvik quality standards, ISO 9001 requirements, and applicable procedures.
PRIMARY AREAS OF RESPONSIBILITY
· Lead quality feedback analysis by reviewing defect information, identifying trends, verifying root causes, coordinating containment actions, and ensuring timely follow-up and closure of quality issues.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Direct and oversee all aspects of hotel operations to meet service standards, financial targets, and overall performance objectives.
Formulate, execute, and review operational strategies, policies, and procedures in line with company goals.
Maintain high levels of guest satisfaction through consistent service standards, effective issue resolution, and continuous operational improvements.
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The job responsibilities are as follows:1. Prepare quotations, Sales Orders, invoices, Delivery Orders, and other related documents accurately and according to company procedures.
Manage and maintain good relationships with credit customers to ensure smooth business operations.
Coordinate with branches, warehouse, logistics, and the Finance Department to ensure on-time delivery.
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