Adherence to nursing care vision, mission, goals, and objectives, aligns with the scope of nursing services, and performs shift duties as assigned by the Unit Manager to ensure high-quality care rendered.
Notifies the unit manager of any changes in the situation that could impact the standards of care.
Collaborate with the Unit Manager in ensuring the smooth operation of the Operation Theatre (OT) and Central Sterile Supply Services (CSSS) daily.
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Basic knowledge of TikTok Live and TikTok Shop.
Basic understanding of Live Ads.
Good attention to detail.
Able to monitor multiple live sessions.
Basic analytical and reporting skills.
Fast problem-solving and troubleshooting skills.
Customer Support: Manage our incoming support queue via email/chat. You will troubleshoot platform issues, answer account inquiries, and provide clear, professional solutions to our users.
Client Onboarding: Own the end-to-end onboarding workflow for new accounts. You will review documentation, perform standard verification checks, and ensure a seamless, professional setup process for our clients.
Treasury Settlement: Work closely with our finance team to execute time-sensitive treasury settlements, manage cash movements, and ensure accurate record-keeping across our internal systems.
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If you are looking to excel and make a difference, take a closer look at us…
The Business Channel Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers
Interact with customers to provide and process information in response to customers inquiries, concerns and request about the Bank products and services which include and not limited to: -
Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers
Interact with customers to provide and process information in response to customers inquiries, concerns and request about the Bank products and services which include and not limited to: -
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Oversee and manage daily operational activities across several repair/services teams.
Develop and implement operational strategies and best practices to enhance productivity, quality and cost-effectiveness
Inventory Management to oversee the procurement of spare parts (screens, batteries, charging ports and other) while minimizing dead stock and ensuring OEM or high-quality third-party part availability.
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