This role is responsible for supporting end-to-end sales and service operations activities for the Malaysia Medical Technology business, ensuring accurate coordination, process compliance, timely execution and proper documentation across commercial, service, tender, inventory and customer support activities. The position works closely with Sales, Service, Logistics, Finance, Compliance and regional support teams to coordinate customer requests, quotations, contracts, service dispatching, tenders and internal processes accurately and efficiently. The incumbent is expected to work with minimal supervision, follow established processes, escalate issues when required, support system adoption and contribute to practical improvements in daily sales and service operations.
Lead the day-to-day Partner Support team, ensuring timely, accurate and consistent resolution of partner enquiries, escalations and operational issues while meeting agreed service levels.
Identify and implement automation and process improvements across partner onboarding and operational workflows to reduce manual effort, improve efficiency, minimise errors and shorten turnaround times.
Identify partner pain points and translate feedback and operational insights into improvements that make it easier, faster and more seamless for partners to work with BonusLink, ultimately contributing to a better customer experience....
Manage, supervise and monitor all functions of the mall operations including building safety & security services, housekeeping and cleanliness, car parking operations, landscaping maintenance, M&E equipment and services and other amenities and facilities to maintain acceptable standards and maximize property value
Plan and implement proper and effective preventive maintenance programmes for all M&E services and building works, ensure maintenance checklist is in place, and respond quickly to tenants and shoppers' feedback
Supervise and monitor performance of service providers and ensure all service contracts are carried out on schedule and in accordance with contract agreement, including timely renewal of licenses, permits and service contracts...
Attend ports and project sites to supervise day-to-day cargo operations.
Coordinate loading, discharge, shifting, lifting and movement of heavy-lift and OOG cargo.
Supervise stevedoring and cargo-handling activities and ensure operations are carried out in accordance with the agreed method statement and lifting plan....
Staffing BU Budgeting & Forecasting: Lead monthly and quarterly financial planning, revenue forecasting, and expense budgeting across all recruitment desks, practices, and geographic business units.
Recruitment Performance & Unit Economics: Analyze key staffing performance metrics—including Average Fee Per Placement, Desk Productivity / Revenue per Consultant, Candidate Placement Yield, Billing vs. Cash Collection ratios, and Customer Acquisition Cost (CAC) vs. Lifetime Value (LTV).
Profitability & Variance Analysis: Perform monthly P&L variance analysis (Actual vs. Budget vs. Forecast) for the Staffing BU, providing actionable commercial insight to executive management on desk profitability, margin drivers, and overhead controls....
As the Operations Manager at Ibucare Confinement Centre, I oversee the day-to-day operations to ensure exceptional service delivery and operational efficiency. I work closely with cross-functional teams to optimize processes, manage resources, and enhance the overall client experience.
Key Responsibilities:
* Manage daily operations of the confinement centre, ensuring smooth and efficient service delivery....
Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability...
Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan....
Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
Report all client incidents or complaints in a timely manner via CAMMS....
Build, lead and develop the Compliance Operations team across KYC, Transaction Surveillance and Fraud Risk Management, setting team structure, workload distribution and career progression paths
Own end to end hiring for the function: define role requirements, build sourcing pipelines and run a hiring process that scales with team growth rather than reactive backfilling.
Run quality assurance sampling across case decisions — and act on what it tells you about inconsistent outcomes, thin rationale, and SOPs that have drifted from practice...
• Process monthly payroll for all permanent and part-time employees in Singapore and Thailand, ensuring all applicable payroll components are accurately captured and processed.
• Oversea end to end HR operational which includes but not limited to ensuring proper payroll audit standard, expats visa application/renewal, Long Service Award Programme, Experience and sound HR advisory within department....
Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams...