1、Lead analysis and reporting for key business metrics, providing actionable insights to drive strategic decision-making for the LAZADA platform in Kuala Lumpur.
2、Collaborate with cross-functional teams to identify trends, opportunities, and challenges, developing recommendations to optimize performance and enhance customer experience....
Track and follow up on customer cases across both markets, and escalate cases that require a decision.
Coordinate appointments, service enquiries and case handovers within and between Singapore and Malaysia teams.Handle customer communications and follow-ups based on established operational or clinical protocols....
This is a full-time, office-based role, with the incumbent required to provide on-site support to the Yard Planning Team and attend to operational requirements within the port when necessary.
Plan and allocate appropriate transit storage locations for arriving vessels.
Conduct checks on warehouses and open yards to identify suitable storage areas for discharging and loading cargo....
6+ years of experience in operational functions, supporting people and culture functions and organisational management.
Proficient in Excel.
Reporting to the Chief Operating Officer, this is an independent, decision-making role rather than a purely administrative one. The Operations Lead is expected to own outcomes end-to-end, surfacing gaps or tensions across functions, prioritising what needs to happen next, building the plan and resolving them. Sound judgement and the confidence to make and stand behind decisions are core to the role, and ensuring that decisions are considered across the organisation’s operating rhythm and systems.
Oversee daily logistics workflows (inbound/outbound/warehousing) to ensure seamless execution, reporting any bottlenecks to the Project Manager immediately.
Coordinate and guide operations staff daily, ensuring tasks are assigned and completed on time. Act as the primary escalation point for ground staff before involving the Project Manager.
Monitor operational processes and suggest improvements to the Project Manager to enhance efficiency, reduce costs, and maintain service quality....