Store Performance: Support monitoring of sales, KPIs, and store operations while identifying gaps and assisting in improving efficiency and customer experience
Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting.
Create seamless employee experiences by delivering reliable support across key moments in the employee lifecycle, including onboarding, employee changes, mobility, benefits and exits.
Run day-to-day HR administration: onboarding and offboarding, employment documentation, employee records, leave and attendance, and benefits administration.
Conduct inquiries related to the programme administration for Career Trial (CT) through email correspondences, phone calls and on-site visits to jobseekers and companies.
As SAS HQ POC, coordinate and liaise with cluster work groups (e.g., Group Service Transformation, Group Medical Record Office, etc.) to align and harmonize solutions in user interfaces/functionalities for Cluster or NUP systems such as HH, SMS system, pharmacy automation, QMS, NGEMR, etc.