Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.
Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.
Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.
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Operational Leadership: Oversee end-to-end warehouse and logistics operations to meet established KPIs, service standards, and client SLAs.
Financial Performance: Monitor and analyze operational P&L, establish internal controls, optimize costs, and drive revenue growth.
Team Management & Development: Define roles, plan capacity, lead staff supervision, conduct performance evaluations, and foster employee development.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
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To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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Author, review, and formally approve highly detailed Methods of Procedure (MOPs) for high-risk maintenance and active state changes in critical electrical and mechanical systems.
Establish and continuously audit Standard Operating Procedures (SOPs) for routine, day-to-day site inspections, facility rounds, and performance logging.
Design, implement, and drill the team on comprehensive Emergency Operating Procedures (EOPs) to ensure immediate, calculated responses to infrastructure failures, blackouts, or critical alarms.
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Operational Oversight: Direct and monitor all aspects of property operations, including safety and security, housekeeping, parking, landscaping, and mechanical & electrical (M&E) systems to maximize asset value.
Maintenance Planning: Develop and execute preventive maintenance programs across all building infrastructure, ensuring compliance with maintenance protocols and rapid resolution of tenant and visitor feedback.
Vendor Management: Supervise third-party service providers to ensure strict performance compliance, timely contract fulfillment, and seamless renewal of operational permits and licenses.
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Opportunities for professional growth and development
A supportive and collaborative work environment
The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment. This role combines hands-on technical leadership, day-to-day facility management, and a rigorous compliance and controlculture.
Own the operational and financial performance of the Malaysia business, with accountability for revenue, profitability, forecasting and resource utilisation.
Lead the successful delivery of multiple data centre and mission-critical infrastructure projects across Malaysia.
Drive operational performance across MEP-related delivery, project execution, subcontractor management, quality, safety, commissioning and handover.
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