The position includes a three-month probation period, during which the starting salary will be paid at 80%.
This initial three-month period aims to thoroughly determine the suitability of remote talent in order to assess long-term employability or identify suitable replacements. If additional evaluation is required, the probation may be extended to a total of six (6) months.
Upon successful completion of the probation period (at either three or six months), the salary will be increased to 100% of the agreed amount.
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Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
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Oversee the day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally, and achieve 100% uptime and compliance with customers' SLAs.
Implement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability.
Manage incident response, troubleshooting, and resolution to minimize downtime and service disruptions.
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Monitor the performance and utilization of plant, machinery, vehicles, equipment, and contractors to maintain operational efficiency
Liaise with internal teams, contractors, suppliers, consultants, and regulatory authorities to ensure smooth execution of operational and project activities
Conduct site inspections, audits, and supervision activities to identify operational, safety, environmental, and quality issues, and implement corrective actions where required
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Accountable in ensuring all Critical Operations documents are properly filed at designated shared location e.g. Dropbox and internal shared drive accordingly based on period for ease references.
Responsible for ensuring customer monthly reports are prepared, reviewed and submitted to customers within client deadline for monthly reporting (e.g. 5th of the month).
Responsible for sending out circular/memo/change control form to the required customer for any event, obtain permission from customers and track the customer responses.
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Responsible for the day-to-day sales support and customer service activities for assigned accounts.
Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
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Act as the key liaison between Operations and Finance teams.
Support Finance in obtaining, validating, and interpreting operational data required for margin analysis, forecasting, costing, and performance reviews.
Help Operations understand how operational activities and manufacturing behaviour translate into financial performance, cost, and margin impact.
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