Understand and achieve monthly sales targets and support sales operation effectively.
Handle daily process of opening and closing stores.
Ensure store maintenance (cleanliness, ensure sufficient store display on shelf, Shelf Display Maintenance) and achieve feedback of on-site information.
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Assist in the coordinating of Foundation programmes and initiatives, including monitoring progress, preparing reports and coordinating with internal & external parties.
Provide administrative and operational support for the implementation of Foundation programmes and community initiatives.
Coordinate calendars, meetings, appointments and follow-up actions relating to Foundation activities.
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Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
Ensure essential checks are complete and any outstanding items are recorded and cleared.
Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
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Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Be able to lift and carry product to various locations within and near the store.
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Oversee and support organization, review and updating of the team’s day to day work of Transaction Management administration and ensuring accurately and timely execution of agreed process.
Adhere to key service level agreements and support coaching to GG10 & GG12.
Perform quality checks or second level validation on output from the team.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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CACEIS Malaysia, a cornerstone of asset servicing in IOI City, Putrajaya, seeks a leadership role to steer strategy, align resources with business goals, and drive operational excellence across multiple teams. The role emphasizes defining activity organization, KPI-driven monitoring, and ongoing process improvement within a global financial services context.
Responsibilities include managing diverse stakeholders, ensuring resource adequacy, and enforcing compliance policies in line with group
Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
Ensure tolerance checks are complete and any outstanding items are investigated and cleared.
Perform quality checks or second level validation on output from the team.
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Setting up new and renegotiated fee schedules into billing system according to established policies and procedures, including non-standard set ups.
Contribute to the set-up of the billing system such as data analysis and impact analysis. Provide data to the invoicing system, follow up of manual and automated data loads.
Perform four-eye principle validation on all manual updates to the billing system and escalate to the management team in case of non-standard requests.
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Coordinate and monitor daily mall operations, including M&E and building-related matters.
Prepare and maintain operational paperwork, reports, documentation, and records.
Handle procurement activities, including preparing purchase requisitions, obtaining quotations, preparing procurement paperwork, and following up on purchase orders.
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Acting as a ‘checker’ to the Fund Accounting team, to produce consistent and accurate prices for your allocated funds, meeting tight deadlines within service level agreements (SLA).
Manage feedback to/from departments that will have input into net asset value (NAV) deliverables to ensure client deliverables and quality standards are met.
Assistant Manager will be the first escalation point for Oversight/Client and Fund Accountants in providing technical support and advice.
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