Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
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To manage the schedule and appointment of the GM for internal and external meetings by weekly
To ensure presentation material for the business plan, quarterly board meeting, management meeting, etc. is ready on time for review and comment by the GM
To ensure submission of any presentation material to the GED office on time To prepare MoM and Matters Arising and circulate to GM and process owners for their review
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Lead and coordinate AML-related AI model projects, including planning, execution, progress tracking, risk and issue management, milestone reporting and delivery governance across AML Operations, Compliance, Technology, OPEX, vendors and relevant AIA markets.
Perform business analyst responsibilities by facilitating requirements gathering, documenting business needs, translating AML operational requirements into functional specifications, supporting workflow design, coordinating UAT planning and maintaining user guides, training materials and operating procedures.
Manage stakeholder engagement and project communications, including organising governance meetings, preparing agendas and minutes, tracking actions, escalating key decisions, managing dependencies and ensuring alignment with internal stakeholders, external vendors and senior management.
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Act as the primary HSE focal point for Malaysia by building open, collaborative and committed partnerships with Site Leadership and associates to drive a strong HSE culture.
Fostering HSE governance and HSE & ES compliance across Singapore, Thailand and Indonesia through remote-enabled cross-functional collaboration.
Develop and sustain transparent and trusted relationships with regulatory authorities, external stakeholders and the public, representing the organization on all HSE-related matters at the local level and virtually.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Jobtailor seeks an experienced Head of Supply Chain & Operations to lead end-to-end planning, inventory, logistics and customer service across Malaysia and Singapore. You will drive product availability, service excellence, and optimal stock levels while building a high-performing team.
You will report to the Operations Manager and bring a Bachelor's degree with 8+ years in SCM and 3+ years in leadership. Expect collaboration with stakeholders and 3PL partners to deliver continuous improvement
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
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Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
...
Provide operational support for commercial management and channel strategies, including assisting with channel-specific coordination and general sales/distribution flow administration.
Help monitor and coordinate stock-in/stock-out (SISO) flows, inventory visibility, and related commercial tracking logs to maintain day-to-day business alignment.
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Continuous improvement of workshop processes, including work order planning and scheduling, to maximize productivity, resource utilization, and operational efficiency.
Monitor and analyze inventory data to optimize stock control, improve turnaround time, and enhance overall workshop performance.
Lead, coach, and develop the workshop team through effective mentoring, motivation, and skills enhancement to foster a strong customer service culture.
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Provide operational support for commercial management and channel strategies, including assisting with channel-specific coordination and general sales/distribution flow administration.
Help monitor and coordinate stock-in/stock-out (SISO) flows, inventory visibility, and related commercial tracking logs to maintain day-to-day business alignment.
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To support the reporting manager in Transport cost analysis; monthly P&L review, weekly KPR, future state Transport planning & projects by allowing to weigh costs against their budget cost.
To have strong attention to detail and support reporting manager; go-to person for cost analysis and to prepare reports to help Transport team make better decisions - well-versed in data and financial analysis
This role is responsible for to support reporting manager in managing Transport process improvement, innovation, and cost analysis to support CDC & SHT operations business needs. This includes analysing systems' effectiveness, cost and benefit models, and performance. Also responsible for managing TMS support and new Transport project development, including internal assets and external vendors – future state own fleet operation.
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Assist in the planning, coordination, and execution of exhibitions and events, ensuring seamless operations and adherence to project timelines.
Conduct cold calling and outreach to potential exhibitors, sponsors, and attendees to generate leads and secure participation in events.
Develop and deliver engaging sales pitches and presentations to prospective clients, showcasing the value proposition of Connect Build's exhibition and event management services.
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