Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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Financial: As a growth driver accountable for the HVAC and Data Center Thermal Management equipment revenue growth (factory level) in responsible region
Product portfolio management: With clear understanding of market needs and requirements and solicit customer feedback such as VOC to derive new product development programs and existing portfolio refinements to support long-term growth
Strategic positioning:As technical advisor to sales groups to support early engagement and strategic positioning in key projects
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Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement frameworks.
Lead the development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
Support BI and data‑driven initiatives including ETL process automation, dataset preparation, SQL‑based data manipulation, and dashboard development (Power BI, Qlik, Alteryx).
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Financial: As a growth driver accountable for the HVAC and Data Center Thermal Management equipment revenue growth (factory level) in responsible region
Product portfolio management: With clear understanding of market needs and requirements and solicit customer feedback such as VOC to derive new product development programs and existing portfolio refinements to support long-term growth
Gather Requirements: Collaborate with clients to understand their warehouse management needs and gather detailed requirements for the WMS software implementation.
Software Configuration: Configure the WMS software according to the client's requirements, including defining warehouse layouts, product catalog, order processing rules, inventory management settings, and other relevant parameters.
System Integration: Collaborate with internal technical team to ensure seamless integration of the WMS software with other external systems such as Accounting System, ERP, Transportation Management and/or marketplace platforms such as Shopee/Lazada.
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Manage the full set of accounts, including accounts payable, accounts receivable, general ledger, and month-end closing processes.
Prepare monthly, quarterly, and annual financial statements and reports for management review. Ensure accuracy and compliance with accounting standards.
Assist in budgeting, forecasting, and variance analysis to support the retail business’s financial planning.
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