Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
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End-to-End Infrastructure Governance: Govern the overall health and performance of all 35 TOC/DC CelcomDigi sites (xCelcom & xDigi), covering the full power chain (TNB supply, transformers, UPS, PDU, generators), cooling, and fire protection systems, leveraging reporting (RI) and BMS insights.
Change Management Governance: Review, scrutinize, and approve Technical MOPs and processes for all planned activities in data centres, ensuring risks are mitigated and compliance with operational standards by project, planning, and IFM teams.
Incident and Crisis Management Oversight: Govern incident management to ensure meets agreed SLAs for response and resolution; lead coordination, war-room engagement, stakeholder communication, and ensure timely RCA and service restoration.
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Lead and manage end-to-end physical security operations across all technology buildings nationwide, including perimeter security, access control, surveillance systems, guarding services, and security assets.
Ensure high availability and reliability of all security systems with zero tolerance for downtime that may impact business continuity.
Drive operational consistency across regions through standardized procedures, governance, and performance monitoring.
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