Grasp new and complex concepts quickly whilst triangulating multiple views or data points to form opinions and recommendations to solve high priority problem statements
Develop strategies: Break down complex problems, draw impactful insights/analyses, propose and implement data-driven solutions for important business problems. You will present clear, data-driven solutions and to lead projects forward by influencing decisions across teams.
Project Management: Own multiple projects and lead agreement.
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Lead, coach and develop the IT Operations team, including hiring, performance management, capability planning, succession planning and knowledge transfer.
Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing and workplace technology, including outsourced Level 1 support. Ensure incidents, requests and escalations meet agreed service levels, while governing vendor performance through clear metrics, regular reviews and improvement plans.
Lead major incident and problem management, ensuring timely diagnosis, root-cause analysis, corrective actions and prevention of recurring issues.
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You will identify sources of operational friction across the product organisation through discovery conversations with product managers and engineers and assess which processes are repetitive and structured enough to automate.
You will build and maintain automation tooling - scripts, integrations, and lightweight internal tools that removes manual overhead from product workflows
You will own the technical integrity of the data and knowledge systems that Product Ops relies on - defining data schemas and field-level specifications, building validation and monitoring tooling, and diagnosing system-level problems at source rather than escalating symptoms.
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