Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution.
Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups.
Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms.
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Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution
Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups
Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms
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Scope / (Content Leadership): Actively collaborates with other IT teams and stakeholders to ensure effective communication and timely resolution of IT incidents and projects
Accountability/Problem Solving: Possesses advanced technical expertise to resolve complex IT issues. Leverages data for proactive support, addresses process-improvement ideas, and ensures proactive follow-ups on incidents for continuous service enhancement
Stakeholder Management: Partners closely with internal business colleagues to ensure a personalized employee experience. Coordinates with internal service providers for onsite services, events, and meetings, and collaborates with external providers to drive user experience. Manages local audits, inspections, certification requirements, and business continuity planning
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Ensure Compliance: Assess employee reimbursement activities accurately and promptly against Company Policies, Procedures, and external regulatory requirements across supported affiliates
Maintain Accurate Records: Clearly and meticulously document all compliance assessment results within Concur during the claim processing cycle
Drive Continuous Improvement: Actively support the team in identifying and implementing improvement opportunities within current operational processes, challenging the status quo with healthy skepticism
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Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns
Collaborate with various stakeholders to keep process documentation and training materials up-to-date. Ultimately in charge of governing the accuracy and completeness of documentations (working instructions and knowledge articles) by working closely with the ELM Senior Specialists
Lead and contribute to continuous improvement initiatives (process efficiency, effectiveness, and automation) and be the primary ELM focal point for global and regional HR system projects
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Strategic & Team Leadership: Build and lead a high-performing team of data modelers and support architecture specialists. Establish the department's operational roadmap, service intake model, and capacity planning
Support Model & CMDB Governance: Act as the accountable authority for CMDB data quality standards, data modeling guidelines, and structural support frameworks across all product teams
Cross-Functional Consulting: Partner with Product Managers and Product Teams to translate complex business and technical contexts into robust operational support structures, eliminating the burden of low-frequency, high-complexity modeling on individual teams. Work with Observability and SRE teams for Standardizing our knowledge and its relationships unifies disparate tools (Grafana, Splunk, etc.).
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