We are looking for an E-Commerce Admin to join our team remotely. This position is open specifically for candidates who are currently based in Malaysia.
Responsibilities
- Manage and maintain products on e-commerce platforms.
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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Financial: As a growth driver accountable for the HVAC and Data Center Thermal Management equipment revenue growth (factory level) in responsible region
Product portfolio management: With clear understanding of market needs and requirements and solicit customer feedback such as VOC to derive new product development programs and existing portfolio refinements to support long-term growth
Strategic positioning:As technical advisor to sales groups to support early engagement and strategic positioning in key projects
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Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement frameworks.
Lead the development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
Support BI and data‑driven initiatives including ETL process automation, dataset preparation, SQL‑based data manipulation, and dashboard development (Power BI, Qlik, Alteryx).
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Full Ownership of Outlet Operations — Take full ownership of the outlet's overall business operations and performance, including sales, cost control, staffing, compliance, and guest experience across dine-in, takeaway, catering, and delivery channels.
People Management — Lead, train, coach, and develop the wider restaurant team, including staff scheduling, performance management, and succession planning.
Problem Solving — Identify root causes of operational, staffing, and service issues, and act decisively to resolve them, escalating only when necessary.
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Integration Planning & Project Coordination- Lead the planning and delivery of commercial campaigns, programming initiatives, sponsorships, partnerships, digital activations and special projects.- Translate business requirements into clear project plans, timelines and resource needs.- Coordinate cross-functional activities to ensure timely delivery and alignment with business objectives.- Monitor progress, resolve issues and manage execution risks.
Cross-Functional Integration- Serve as the key integration lead across Programming, Commercial, Creative & Digital, Production, Engineering, Finance and other functions.- Lead project meetings and ensure effective communication and stakeholder alignment.- Oversee operational readiness, dependencies and resource availability.- Resolve issues and escalate significant risks or constraints to Management when required.
Commercial Campaign & Partnership Execution- Lead the execution of client campaigns, sponsorships, promotions and partnership deliverables.- Ensure deliverables meet agreed timelines, quality standards and commercial objectives.- Translate commercial commitments into clear operational requirements and execution plans.- Monitor campaign performance and oversee post-campaign reporting and evaluation.
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This role ensures consistent execution of IT projects, operational support, and change management from planning through implementation, while supporting business expansion and ongoing IT operations at the BU level.
The role acts as the regional authority for IT standards, delivery discipline, and operational performance, ensuring alignment across all BUs without direct involvement in software development.
Retail Operations: Manage day-to-day operations of outlet to ensure smooth execution, service quality, and compliance with company standards.
Sales & Performance Management: Monitor store performance, set sales targets, and drive initiatives to achieve business goals.
Team Leadership: Lead, train, and motivate retail supervisors and frontline teams to deliver excellent customer service and operational efficiency.
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Gather Requirements: Collaborate with clients to understand their warehouse management needs and gather detailed requirements for the WMS software implementation.
Software Configuration: Configure the WMS software according to the client's requirements, including defining warehouse layouts, product catalog, order processing rules, inventory management settings, and other relevant parameters.
System Integration: Collaborate with internal technical team to ensure seamless integration of the WMS software with other external systems such as Accounting System, ERP, Transportation Management and/or marketplace platforms such as Shopee/Lazada.
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Team Leadership & Supervision: Supervise, schedule, and support the two (2) HQ-based Receptionists to ensure high-quality front-desk operations and guest registration workflows.
Multi-Site Asset Management: Lead the company's asset tracking, inventory audits, and physical asset tagging arrangement. Actively coordinate and liaise with designated administration staff across DH, Eko Cheras, the logistics office, and outstation branches.
Mobility & Operations Quality Control: Travel regularly between office locations to audit administrative systems, monitor workspace cleanliness, and verify that standard office workflows are executed successfully.
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