High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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Executive & Account Support: Serve as the primary administrative point of contact for the Senior Account Manager, managing calendars, scheduling client check-ins, and preparing meeting agendas.
Client Documentation & Reporting: Draft meeting minutes, update client profiles, build weekly status reports, and prepare polished pitch decks and renewal presentations.
CRM & Record Maintenance: Ensure accurate, up-to-date account records in the CRM, tracking contract statuses, key milestones, and ongoing client requests.
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Full Ownership of Outlet Operations — Take full ownership of the outlet's overall business operations and performance, including sales, cost control, staffing, compliance, and guest experience across dine-in, takeaway, catering, and delivery channels.
People Management — Lead, train, coach, and develop the wider restaurant team, including staff scheduling, performance management, and succession planning.
Problem Solving — Identify root causes of operational, staffing, and service issues, and act decisively to resolve them, escalating only when necessary.
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