The Olive Tree Group is a dynamic organization that has presences in the form of fine-dining restaurants, bars and bistro throughout Malaysia. Founded and driven by restaurant entrepreneur Leslie Gomez, the group established in 2003 now owns and operates 26 high performing restaurants and bars with exciting projects under development. Armed with a formidable team of well experienced professionals, our objective is to present diverse lineup of premium restaurants and bars providing top notch culinary innovation and sincerity services.
JOB OVERVIEW
We are seeking a dynamic and experienced Assistant Outlet Manager to join our company. The Assistant Outlet Manager will assist the Outlet Manager in overseeing the daily operations of our restaurant or dining facility. This role requires strong leadership skills, excellent customer service abilities, and a thorough understanding of restaurant operations.
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Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions
Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
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In charge of operational managing the restaurant outlet (s).
Ensure compliance to food quality, hygiene and workplace safety standards.
Coach, mentor and train service staff on a day to day operations such as such as train staff to have good service standards and cashiering knowledge, upkeep cleanliness and tidiness of workplace, etc.
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Ensures that minimum brand standards have been implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
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Setting goals for the work group, developing organizational capability, and modelling how work together.
Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
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Assist branch manager to demonstrate desired for staff including driving sales, handling difficult or complicated sales, cash management, inventory and follow up with customers
Assist branch manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
Assist the branch manager in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
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Manage full sets of accounts, process accounts payable and receivable, and prepare accurate month-end and year-end financial statements to ensure financial integrity.
Oversee daily cashiering operations by verifying daily takings, reconciling sales receipts, and resolving payment discrepancies to maintain accurate cash flow.
Track outlet expenses and monitor inventory levels to prevent loss or wastage, supporting cost control and budgeting efforts.
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Assist branch manager to demonstrate desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory and follow up with customers
Assist branch manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
Assist the branch manager in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
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