Organizing, planning, training, controlling, co-coordinating, directing and evaluating the department performance quality service and operation. Responsible for manpower, budget, equipment and machinery. Planning and executing the department annual budget through sales and occupancy forecasts, payroll operating and capital expenses.
Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry. If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!
REPORTS TO:Room Division Supervisor(In the absence of Room Division Supervisor, he/she will report to the Guest Service Manager.)
BASIC FUNCTION:To assist guests efficiently, courteously and professionally in all room division related function. To maintain Quality Standard of Service, hospitality, and promote team work at all times.Maintain cleanliness in hotel premises and adhere to the OSHA standard and Emergency Procedure.
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Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
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Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.