• Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
• Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy.
• Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability.
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Arrange and contact scaffolders for project manpower requirements, including checking availability, deployment dates, work locations, and manpower requirements.
Prepare weekly project documentation including manpower records, attendance, work progress records, timesheets, work orders, site-related documents, and other required supporting documents.
Compile scaffolding service records for erection, dismantling, modification, inspection, transportation, manpower, overtime, and other chargeable services.
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Responsible for sales admin documentation, Sale and Purchase Agreement (“SPA”), loan documentation, billings by ensuring the procedures and performances are in order and in compliance with procedures and policies in the areas of credit control, sub-sale matters, utilities, vacant possession and transfer of titles.
Ensure data has up to date records in property software system by maintaining appropriate filing system of purchasers’ records, collections and documentations as per SOP compliance.
To perform all relevant liaison and coordination with sales agents, purchasers, solicitors, bankers and interdepartmental to ensure timely execution of Sale & Purchaser Agreement and Loan Agreement.
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Handle customers enquiries, order entry and all customer services related areas, able to handle internal and external customer and inquiries, communicate customers' requirements to the operations team for any special handling.
Update of weekly sales quotations or sales backlog report and participate in process improvement activities to streamline the department's workflow.
Support the team and perform cross-functional activities when necessary.
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