Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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Assist in the unpacking, organizing, and stocking of new merchandise onto retail shelves and displays, ensuring accurate placement according to planograms and visual merchandising standards.
Support the setup and breakdown of promotional displays, seasonal store decorations, and temporary point-of-sale materials to enhance the shopping environment.
Help maintain a clean, organized, and safe stockroom and sales floor by regularly tidying, removing clutter, and reporting any hazards.
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Participate actively in clinical intervention programs such as the Antimicrobial Stewardship (AMS) Programme, therapeutic drug monitoring, total parenteral nutrition and medication reconciliation.
Execute, check, and submit scheduled and ad-hoc stock counts, drug check, poison purchase orders, and controlled drug records.
Supervise, guide, provide, and assess pharmacy technicians and store staff, including training, competency assessment, and performance evaluation.
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Guest Check-In and Check Out: Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.
Reservations Management: Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.
Customer Service: Provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, or providing additional amenities.
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The Venue Representative serves as the face of Glasshouse at Seputeh, responsible for driving venue rental sales while ensuring exceptional event execution and client satisfaction. This role combines sales, customer relationship management, and event coordination to deliver seamless experiences from initial inquiry through event completion.
The ideal candidate is highly organized, service-oriented, proactive, and passionate about creating memorable events while maximizing venue occupancy and revenue.