Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.
Responsible for the assembly, integration, testing, troubleshooting, and improvement of automation machinery and equipment according to engineering drawings, work instructions, and quality standards.
Develop and implement social media strategies to enhance brand visibility and drive engagement across various platforms on Facebook, WhatsApp, and Instagram.
Develop and execute the overall e-commerce strategy across all platforms (own website, marketplaces like Shopee, Lazada, TikTok Shop, Facebook, Instagram, TikTok, XHS and etc.)
About the Role:We are seeking a detail-oriented and responsible Account Executive to join our dynamic team at Capstar Group.The ideal candidate will play a key role in managing the company's full set of accounts, ensuring accuracy, compliance, and timely financial reporting to support our business growth.Key Responsibilities:- Handle the full set of accounts including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).- Prepare monthly financial statements, management reports, and analysis for management review.- Perform bank reconciliation, journal entries, and ensure proper documentation of all transactions.- Liaise with auditors, tax agents, and relevant authorities on accounting matters.- Ensure compliance with company policies, accounting standards, and statutory requirements.- Assist in budgeting, forecasting, and cash flow management.- Manage payroll, staff claims and all statutory submissions.- Manage staff attendance records & leave management.- Maintain employee records, employment contracts, Letters, company memos and other HR-related documentation- Assist in recruitment with company policies and HR regulations.- Perform any other duties and responsibilities as assigned by Management from time to time.