Support the Marketing Head in planning and executing marketing strategies andcampaigns.
Manage dealer relationships by serving as the main marketing contact, coordinatingonboarding, training and ongoing support, maintaining accurate dealer information,and gathering market feedback to strengthen long-term channel performance.
Plan and execute dealer promotions, product launches, events and local marketactivations while coordinating marketing materials, monitoring brand compliance,conducting market visits, and tracking competitor activities.
...
Serve as the primary point of contact for customer inquiries, providing prompt and accurate responses via phone, email, and in-person interactions.
Process customer orders, ensuring accuracy in product selection, quantity, and pricing, while adhering to company policies and procedures.
Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel when necessary, and ensuring timely resolution and customer satisfaction.
...
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
Management and organization analysts assist organizations to achieve greater efficiency and solve organizational problems. They study organizational structures, methods, systems and procedures.
Tasks include –
Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations’ resources;
...
Recommend an appropriate course of action to resolve tickets or escalate accordingly
Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider
...
Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
...
Customer Service
Communication Skills
Automotive Knowledge
Sales Skills
Problem-Solving
Technical Understanding
Time Management
Perodua Vehicle Knowledge
Automotive Repair
Service Scheduling
Parts Ordering
Teamwork
Support customers across SEA official e-commerce platforms, handling enquiries related to products, orders, payments, delivery, returns, refunds, and exchanges.
Deliver professional and timely customer support through email, live chat, and other service channels.
Manage and follow up on order, delivery, return, and refund cases to ensure timely resolution.
...